Global Delivery Excellence Director

3 days ago


Mumbai, Maharashtra, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title:

Award-Winning Delivery Centre Lead

About the Role:

This leadership position requires an exceptional individual to spearhead strategic initiatives, drive process improvements, and cultivate a high-performing team.

Key Responsibilities:
  • Develop and execute plans to enhance delivery efficiency and quality.
  • Maintain optimal team utilisation and overall accountability for performance and quality standards.
  • Foster a culture of continuous improvement within the team while meeting customer expectations.
Relationship Management:
  • Nurture relationships with clients and stakeholders to identify new business opportunities.
  • Take ownership of delivering contracted business outcomes.
Communication & Coordination:
  • Manage diverse stakeholder expectations effectively.
  • Identify and mitigate risks associated with business outcome delivery.
Team Management:
  • Select skilled resources to execute client briefs accurately.
  • Collaborate with the Learning & Development team to design training programs enhancing work quality and specific competencies.
  • Promote and drive a high-performance culture across teams.


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