Experience Centre Leader

18 hours ago

Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 50,00,000 - ₹ 70,00,000
Job Summary

This is a challenging role that involves driving business growth and delivering exceptional customer experiences in an Experience Centre.

Key Responsibilities
  1. Develop and execute strategies to achieve business objectives, including registration management and expense control.
  2. Promote customer satisfaction through effective feedback management and lead generation initiatives.
  3. Create engaging events within colleges and community centers to increase footfall.
  4. Provide ongoing training and support to the team to enhance their skills and performance.
  5. Plan and manage shift timings and rosters for the team to ensure seamless operations.
  6. Coordinate floor management to maintain high standards of customer experience.
  7. Implement innovative strategies to boost conversions and drive revenue growth.
  8. Handle customer complaints and provide second-level support to resolve issues efficiently.
  9. Monitor and review lead follow-ups, closures, and dispositions to optimize team performance.
  10. Lead the team effectively and coordinate with the commercial department for infrastructure maintenance.
  11. Ensure timely reporting of data and financial information.
  12. Manage imprest funds and oversee the Profit and Loss (PnL) of the centre.
Requirements
  • Strong leadership and communication skills.
  • Ability to develop and implement business strategies.
  • Excellent customer service skills.
  • Financial management skills.
  • Event planning and execution skills.
Benefits

This role offers a range of benefits, including professional growth opportunities, a dynamic work environment, and a competitive remuneration package.

What We Offer

We offer a supportive and inclusive work environment, opportunities for career advancement, and a comprehensive benefits package.

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