Experience Transformation Leader

2 days ago


Bengaluru, Karnataka, India beBeeExpertise Full time ₹ 20,20,000 - ₹ 25,95,000
Customer Experience Expert

We are seeking an accomplished Customer Experience (CX) professional with extensive experience in leading-edge contact centre technologies.

The ideal candidate will possess a deep understanding of Genesys Cloud and AWS Connect, with a proven track record of delivering innovative UI/UX solutions and process improvements.

Key Responsibilities:
  • Develop a thorough understanding of CX user interfaces and design effective user experiences.
  • Map customer journeys and analyse data to inform business decisions.
  • Collaborate with cross-functional teams to drive organisational growth and success.
Technical Requirements:
  • Proficient in Genesys Cloud and AWS Connect with hands-on experience in UI/UX design and development.
  • Familiarity with analytics and reporting tools such as QlikSense and Looker.
  • Excellent communication and stakeholder management skills.
What We Offer:

Opportunity to work with cutting-edge technologies across global enterprises.

Exposure to innovative projects in the Contact Centre and Customer Experience domain.

Flexible, remote-friendly work culture.



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