Call Centre Team Lead

24 hours ago


Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 25,00,000

As a seasoned Call Centre Manager, you will be responsible for overseeing the day-to-day operations of our call centre. This includes managing a team of call centre agents, supervising their performance, and providing guidance and support as needed.

Key Responsibilities:
  • Call Centre Management: Supervise and lead call centre operations to ensure efficiency and effectiveness.
  • Staff Supervision: Manage call centre staff, including call centre agents and team leaders.
  • Customer Service: Maintain a strong focus on delivering excellent customer service and resolving customer inquiries or issues.
  • Quality Assurance: Implement and maintain quality control measures to ensure service quality and adherence to call centre procedures.
  • Reporting and Analytics: Generate and analyze call centre performance reports and key performance indicators (KPIs).
Requirements:
  • Strong leadership and communication skills.
  • Ability to manage and motivate a team of call centre agents.
  • Excellent customer service skills.
  • Knowledge of call centre software and technology.
  • Ability to work in a fast-paced environment.


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