Experience Centre Manager

Key Responsibilities:Drive and achieve business goals of the experience centre.Manage customer satisfaction, feedback, and planning of Below The Line activities.Organize seminars, provide ongoing training, and manage team shift timings.Implement innovative strategies to increase conversions, handle difficult customers, and review lead follow-ups.Coordinate...

We at Reliance Jio are currently hiring for Jio Centre Manager in location in KarnatakaThe eligible candidate should meet the following parameters:10-15 years of experience (majorly in Telecom Industry)Education: Graduation degree in any discipline, Post-Graduation, MBA preferred.Major Job Responsibilities:1. Responsible to ensure sales and customer...

Key Call Centre Leadership Role">We are seeking an experienced and skilled Call Centre Manager to join our dynamic team. As a seasoned leader, you will be responsible for managing the daily operations of our call centre, ensuring exceptional customer satisfaction.Key Responsibilities:Manage daily call centre operations, focusing on high levels of customer...

This role requires commitment to Customer Satisfaction to drive exemplary customer experience, always putting the customers' needs first thereby driving the Net Promoter Score (NPS) of Experience Centre. you will be responsible for ensuring smooth day-to-day operations, delivering exceptional customer experiences, and driving footfall and lead conversion....

Job Title: Call Centre Operations ManagerAbout the Role:This is an exciting opportunity to lead and manage call centre operations, driving efficiency and effectiveness. As a Call Centre Operations Manager, you will oversee the daily activities of the team, ensuring that service levels are met and customer satisfaction is delivered.The ideal candidate will...

Manager – Centre for Research Alliance University Bengaluru, Karnataka, India (On-site) Alliance University is a Private University established in Karnataka State by Act No. 34 of the year 2010. The University is recognized by the University Grants Commission (UGC), New Delhi. Alliance University is a renowned university located on an extensive...

Role & responsibilitiesDevelop and implement the business strategy and related policies (35 year time scales)for the Contact Centre and ensure it meets its objectives in relation to agreedrevenue generation, customer service levels, resourcing, efficiency levels, andstandards. To develop, implement, and manage the strategy for the successful delivery of...

Job TitleWe are seeking a highly skilled and experienced professional to manage our data centre infrastructure. The successful candidate will be responsible for designing, developing, and maintaining the data centre enterprise architecture, ensuring high availability and reliability.Key ResponsibilitiesDevelop and implement the overall data centre enterprise...

We are seeking an experienced Call Centre Manager to lead our dynamic team and drive exceptional customer satisfaction.Manage day-to-day operations of the call centre, focusing on high levels of customer engagement.Supervise and mentor call centre agents, providing tailored training and performance feedback.Develop and implement strategies to enhance call...

Drive business growth with innovative customer experiencesJob Description:We are seeking a seasoned expert to drive strategic solution selling and consulting within the Customer Experience portfolio. As a key member of our team, you will play a critical role in building customer trust and driving adoption of our AI-powered Contact Centre solutions.Our ideal...