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Business Growth Specialist

3 weeks ago

Rajkot, Gujarat, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 80,00,000

About Our Business

We're a rapidly growing FMCG company specializing in health and wellness products.

Our founders have extensive experience working with multinational companies and startups.

We're seeking a candidate who can help us scale our business efficiently.

Job Responsibilities:
  • Handle customer inquiries via various channels, resolving concerns in a timely manner.
  • Maintain in-depth knowledge of our products, policies, and processes to address customer queries effectively.
  • Troubleshoot and resolve customer complaints related to product quality, shipping, returns, exchanges, and refunds.
  • Assist customers with order management tasks, including placing, tracking, modifying, or canceling orders.
  • Gather customer feedback and report common issues to enhance the overall customer experience.
  • Collaborate closely with other departments to ensure seamless customer interactions.
  • Document customer interactions, feedback, and resolutions in our CRM system for future reference.
Required Skills:
  • Proven experience in customer-facing roles with excellent communication skills.
  • Proficiency in using tools like Excel or similar software applications.
  • A minimum of 2 years of experience in customer support, preferably in a high-growth startup environment.
  • Exceptional written and verbal communication skills in English.
  • The ability to maintain confidentiality when handling sensitive information.
  • Excellent organizational skills to manage multiple tasks simultaneously.
Key Qualifications:
  • Bachelor's degree in any field.
  • Ability to work in a fast-paced environment.