Customer Journey Strategist

7 days ago

Bikaner, Rajasthan, India beBeeCustomerExperience Full time ₹ 1,00,00,000 - ₹ 2,00,00,000
Job Title: Senior CX Solutions Specialist

Our organization is looking for an experienced Senior CX Solutions Specialist with a deep understanding of Genesys Cloud, AWS Connect, and customer experience (CX) user interface (UI)/user experience (UX) capabilities.

The ideal candidate will have a strong customer-centric mindset, hands-on experience with contact center technologies, and the ability to optimize customer journeys through innovative UI/UX solutions and process improvements.

Key Responsibilities:

  • Developing and implementing effective CX/UI-UX strategies that meet business objectives.
  • Designing and delivering interactive and engaging customer experiences across various channels.
  • Collaborating with cross-functional teams to identify and prioritize improvement opportunities.
  • Providing training and support to agents on new technologies and processes.

Required Skills and Qualifications:

  • Strong exposure to Genesys CX UI/AWS Connect UI consoles, including unified global menu navigation, advanced search functionality, and multi-panel layouts enabling agents to access tools and information efficiently.
  • Solid understanding of UI/UX design principles for customer-facing platforms.
  • Proven track record in customer experience/CX/customer centricity initiatives.
  • Ability to map, analyze, and improve customer journeys using insights and data.

Benefits:

  • Opportunity to work with leading CX technologies across global enterprises.
  • Exposure to innovative projects in the Contact Center and Customer Experience domain.
  • Flexible, remote-friendly work culture.

What We Offer:

  • A dynamic and supportive work environment.
  • A competitive compensation package.
  • Ongoing training and development opportunities.

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