Digital Customer Experience Strategist

19 hours ago


Bikaner, Rajasthan, India beBeeCustomerExperience Full time ₹ 1,00,00,000 - ₹ 1,20,00,000
Job Description

We are seeking an experienced Digital Customer Experience Strategist to join our team. The successful candidate will be responsible for developing and implementing a comprehensive customer experience strategy across web and mobile platforms.

The ideal candidate will have a strong understanding of digital product/app delivery, including web (React/Next.js) and native mobile ecosystems. They will also have hands-on experience with app lifecycle tools and the ability to bridge business requirements and engineering delivery in agile environments.

  • Define and own the roadmap for digital CX across web and mobile platforms.
  • Translate product requirements into backlog items and sprint deliverables.
  • Drive sprint planning, backlog grooming, UAT, and production releases.
  • Ensure feature parity and phased rollouts across iOS, Android, iPadOS, and web.

Key Responsibilities

  • Develop and implement a comprehensive customer experience strategy.
  • Work closely with cross-functional teams to ensure seamless integration and delivery of customer experience initiatives.
  • Collaborate with design and platform leads to ensure OS-native UI/UX (iOS HIG, Material Design).
  • Partner with MarTech to design push campaigns, personalisation, and customer journey tracking.

Requirements

  • 7–10 years in digital product/app delivery (web + mobile).
  • Strong grasp of web (React/Next.js) and native mobile ecosystems.
  • Familiarity with API contracts, backend integrations, and middleware interactions.
  • Hands-on experience with app lifecycle tools.
  • Proven ability to bridge business requirements and engineering delivery in agile environments.


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