Senior Application Support Specialist

4 weeks ago


Mumbai, Maharashtra, India Travelex Full time

Job Summary

The Senior Analyst role at Travelex is responsible for ensuring the smooth operation of the company's applications. This involves resolving incidents and work requests within agreed time scales, performing root cause analysis of faults, and identifying technical or business functionality issues/problems.

Key Responsibilities

  • Investigation and resolution of Incidents within agreed SLA's
  • Ownership and coordination of issue resolution across multiple teams
  • Maintaining the support knowledge base of standard fixes / issue remediation work instructions
  • Continuous improvement of Travelex application support standards and processes
  • Proactive Problem Management, analysing support metrics and identifying root causes
  • Application environment ownership (code repository management, lower environment set up, code setup)
  • Application enhancement and development

Requirements

  • Minimum 4-6 years' experience in production application support
  • Expert understanding of programming with stored procedures
  • Expert understanding of databases, data models, triggers
  • Expert in troubleshooting large integrated systems and databases
  • Expert with transaction handling strategies
  • Expert understanding and application of persistence strategies
  • Experience and strong knowledge of Dot Net, Web services, IIS/Apache/tomcat, SQL Server
  • Experience of working in Production Services team
  • Experience with IT operational aspects of software development including build management and software configuration management
  • Experience in knowledge and hands-on experience with open source technologies and emerging technologies
  • Experience in problem solving skills with the ability to work under pressure to deliver to deadlines while managing multiple priorities
  • Team player who is willing to work outside immediate team to deliver organisational goals
  • Working knowledge of software configuration management, schema management and deployment strategies

Working Hours

  • Should be ready to work in shifts (24x7 setup)


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