Transforming Customer Interactions

1 week ago

Kollam, Kerala, India beBeeExperience Full time ₹ 30,00,000 - ₹ 60,00,000

Job Title: Customer Experience Intern

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Role Overview:

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The Customer Experience intern will track and manage customer experience, including proactive communication through calls, surveys and WhatsApp.

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Key responsibilities include:

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  • Work cross-departmental and on cross-functional projects to improve customer purchase and delivery experience","
  • Customer-first attitude, have passion to solve the customer problems, Empathy, patience, and a passion for helping others ","
  • Have good problem solving skills to be able to answer customer queries and tune into the customer's voice","
  • Savvy with data management and churn insights from complex customer data
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Eligibility & Qualifications:

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To be successful in this role, you should possess:

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  • Pursuing bachelors or masters from a Tier I university","
  • Proficiency in Excel, analytics and web tools for consumer engagement","
  • Excellent communication and interpersonal skills","
  • Fluency in English is a must","
  • Problem-solving abilities and attention to detail","
  • Ability to work collaboratively","
  • Interest in FMCG and kids' nutrition will be a great added advantage","
  • Ability to work in a fast-paced start-up environment and manage multiple tasks","
  • Flexibility to work in shifts, including weekends, and holidays as per customer queries
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Benefits:

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We offer a dynamic work environment that fosters growth and learning. If you're passionate about delivering exceptional customer experiences, we encourage you to apply.

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