Product Development Expertise Seeker

15 hours ago

Bhopal, Madhya Pradesh, India beBeeCustomerCentricity Full time ₹ 80,00,000 - ₹ 1,50,00,000
Job Title: Product Specialist

We are seeking a detail-oriented, tech-savvy professional to champion product adoption and growth within our existing customer base.

This pivotal role lies at the intersection of product knowledge, customer success, and sales enablement playing a critical part in identifying expansion opportunities and driving customer satisfaction through proactive support and solutioning.

  • Develop deep expertise in our product offerings, features, and use cases.
  • Monitor and analyze customer usage data to identify customer behavior and trends, gaps, and opportunities to generate actionable insights for increased adoption or upsell.
  • Work closely with Sales & Marketing, Implementation, Customer Success, and Product teams to understand customer needs and pain points.
  • Proactively reach out to customers with tailored recommendations for additional features, modules, or packages that could add value to their workflow.
  • Create clear, benefit-driven communication materials (emails, presentations, case studies) to articulate the value of upgrades or expansions.
  • Conduct product walkthroughs, demos, or Q&A sessions to support upsell conversations. He/she should be conversant with high-quality demos.
  • Track and report the success of upsell campaigns, customer engagement efforts, and revenue impact.
  • Build and maintain strong relationships with key customer stakeholders.

Bachelor's or Master's degree in Business Analytics, Computer Science or related field.

Minimum 3+ years of experience as a Product Analyst or in a similar role, preferably in SaaS, ERP, or EdTech environments.

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