Strategic Product Champion

2 weeks ago

Bhopal, Madhya Pradesh, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 20,00,000
Product Specialist

We are seeking a highly skilled and customer-centric Product Specialist to champion product adoption, engagement, and growth within our existing customer base. This pivotal role lies at the intersection of product knowledge, customer success, and sales enablement.

Key Responsibilities:

  • Develop deep expertise in our product offerings, features, and use cases.
  • Monitor and analyze customer usage data to identify customer behavior and trends, gaps, and opportunities to generate actionable insights for increased adoption or upsell.
  • Work closely with Sales & Marketing, Implementation, Customer Success, and Product teams to understand customer needs and pain points.
  • Proactively reach out to customers with tailored recommendations for additional features, modules, or packages that could add value to their workflow.
  • Create clear, benefit-driven communication materials (emails, presentations, case studies) to articulate the value of upgrades or expansions.
  • Conduct product walkthroughs, demos, or Q&A sessions to support upsell conversations.
  • Track and report the success of upsell campaigns, customer engagement efforts, and revenue impact.
  • Build and maintain strong relationships with key customer stakeholders.

Requirements:

  • Bachelors or Masters degree in Business Analytics, Computer Science, or related field.
  • Minimum of 3+ years of experience as a Product Analyst or in a similar role, preferably in SaaS, ERP, or EdTech environments.

Desirable Attributes:

  • Experience with education software, ERP systems, or large-scale enterprise solutions.
  • Familiarity with tools like JIRA, Confluence, Figma, and Hotjar.
  • Hands-on experience with A/B testing tools and experimentation techniques.

Benefits of this Role:

This is an exciting opportunity to join a dynamic team and make a meaningful contribution to our customers' success.

What We Offer:

A competitive salary package, comprehensive benefits, and opportunities for career growth and development.

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