Training Development Manager

7 hours ago

Mumbai, Maharashtra, India beBeeDevelopment Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title:

Training Development Manager

Overview:

We are seeking an experienced Training Development Manager to join our team. As a key member of the organization, you will be responsible for designing, implementing, and facilitating training programs tailored to employees in the hospitality and property management sectors.

Key Responsibilities:
  • Training Program Development:
  • Create comprehensive training programs focused on hospitality operations (front desk, housekeeping, guest services, event coordination) and property management (tenant relations, maintenance, leasing, safety protocols).
  • Develop training materials, manuals, and presentations for employees at all levels (entry to management).
  • Ensure training content is up-to-date, relevant, and aligned with industry trends and regulations.
  • Customize training modules to meet the specific needs of different roles within the organization.
  • Training Delivery:
  • Conduct engaging training sessions for employees using various formats such as classroom-style learning, e-learning, role-playing, and on-the-job training.
  • Train employees on key topics such as customer service, conflict resolution, communication skills, property maintenance, leasing procedures, and legal compliance.
  • Ensure all staff members are proficient in the use of property management systems (PMS), booking software, and other essential tools.
  • Provide hands-on demonstrations and supervise practical exercises in real-world settings.
  • Employee Development and Assessment:
  • Assess employees' progress through regular evaluations, quizzes, and feedback sessions.
  • Identify gaps in employee skills and knowledge and recommend further development or refresher training as necessary.
  • Provide constructive feedback and guidance to employees to improve their performance and service standards.
  • Encourage continuous learning and professional development within the team.
  • Monitoring and Reporting:
  • Track and document training progress, attendance, and outcomes.
  • Provide regular reports to management on training effectiveness, areas for improvement, and employee performance.
  • Gather feedback from employees to improve training programs and methods.
Requirements:
  • Possess proven experience in hospitality or property management preferably in a supervisory or managerial role.
  • Have previous experience as a trainer or in a training capacity within the hospitality or property management industries.
  • Demonstrate excellent communication and presentation skills.
  • Show ability to engage and motivate employees with various learning styles.
  • Display strong organizational skills and the ability to manage multiple training programs simultaneously.
Preferred Qualifications:
  • Hold a Bachelor's degree in Hospitality Management, Property Management, Business Administration, or a related field.
  • Certification in Training and Development (e.g., Certified Professional in Learning and Performance, CPLP) is a plus.
  • Knowledge of property management certifications (e.g., CPM, RPA) is beneficial.
Benefits:
  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic team and contribute to the organization's success.
  • A fast-paced and challenging work environment.
Others:

This role is open to full-time permanent candidates.

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