Support Technician

2 days ago


Vellore, Tamil Nadu, India beBeeTelecom Full time ₹ 6,00,000 - ₹ 12,00,000
Job Summary:

We are seeking a skilled professional to fill the role of Service Desk Analyst. The ideal candidate will have excellent communication skills, experience in international voice support, and hands-on experience with mobility-related applications and desktop/general system issues.

  1. To maintain high efficiency in handling escalated calls from the L1 team.
  2. To resolve tickets within agreed SLA of ticket volume and time.
  3. To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements, and company policies.
  4. To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases.
  5. To update worklogs and follow shift for escalation process and process compliance.
  6. Handling all the queues efficiently and work towards case closure.
Key Responsibilities
  • Excellent Communication with International Voice Support experience.
  • Hands on experience in Mobility related Application & Desktop/General system related issues
  • Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues.
  • In-depth experience knowledge on MS office/O365
  • Experience in Telecom will be added advantage.


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