
Support Technician
2 days ago
We are seeking a skilled professional to fill the role of Service Desk Analyst. The ideal candidate will have excellent communication skills, experience in international voice support, and hands-on experience with mobility-related applications and desktop/general system issues.
- To maintain high efficiency in handling escalated calls from the L1 team.
- To resolve tickets within agreed SLA of ticket volume and time.
- To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements, and company policies.
- To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases.
- To update worklogs and follow shift for escalation process and process compliance.
- Handling all the queues efficiently and work towards case closure.
- Excellent Communication with International Voice Support experience.
- Hands on experience in Mobility related Application & Desktop/General system related issues
- Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues.
- In-depth experience knowledge on MS office/O365
- Experience in Telecom will be added advantage.
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Advanced Technical Support Specialist
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Mechanical Maintenance Technician
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Vellore, Tamil Nadu, India Sri Manakula Vinayagar Medical College and Hospital Full timeCompany Description Sri Manakula Vinayagar Medical College and Hospital is a higher education company situated in Kalitheerthalkuppam Madagadipet, Puducherry, India. It is an ultramodern, multi-specialty tertiary care hospital with advanced medical research facilities and an inpatient capacity exceeding 900 beds, including 100 critical care beds across...
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Technical Support Specialist
2 weeks ago
Vellore, Tamil Nadu, India beBeeTechnical Full time US$ 40,000 - US$ 60,000**Job Title:** Help Desk Technician**About the Role:We are seeking a skilled and customer-focused Help Desk Technician to join our team. As the first point of contact for IT support requests, you will be responsible for handling incoming incidents and service requests via phone, email, or ticketing tools.**Key Responsibilities:Serve as the initial point of...
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Technical Support Specialist
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Vellore, Tamil Nadu, India beBeeIT Full time ₹ 6,00,000 - ₹ 12,00,000Role Summary:PrimeX Meta, a leading partner in delivering AI-powered IT solutions, is seeking an Information Technology Support Technician to provide technical support for desktop computers and troubleshoot technical issues.Key Responsibilities:Diagnose and resolve hardware and software problemsSupport printers and install new equipmentPerform computer...
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Advanced Technical Support Professional
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Vellore, Tamil Nadu, India beBeeSpecialist Full time US$ 60,000 - US$ 80,000Job TitleTechnical Support SpecialistJob DescriptionWe seek highly skilled Technical Support Specialists to deliver top-notch remote IT support, focusing on Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, and SharePoint.As a key member of our team, you will troubleshoot complex issues, guide junior technicians, and drive...
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Helpdesk Support Specialist
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Vellore, Tamil Nadu, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000Delivering exceptional technical support to our business is a challenging yet rewarding opportunity for the right individual. If you are a seasoned professional looking to take on new responsibilities and develop your skills in a dynamic IT environment, then this role may be perfect for you.About The CompanyOur team of fun-loving IT experts is growing...
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Expert Application Support Technician
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Electrical Systems Specialist
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Vellore, Tamil Nadu, India beBeeElectrical Full time ₹ 8,00,000 - ₹ 12,00,000Junior Electrical Engineer RoleThe Junior Electrical Engineer role involves providing technical support and assistance in the design, development, testing, and maintenance of electrical systems. As a key member of our team, you will work closely with engineers and technicians to ensure smooth operation of electrical systems.