Passenger Support Services Specialist

2 days ago


Mumbai, Maharashtra, India Tata Consultancy Services Full time

About the Role

Tata Consultancy Services is looking for a Passenger Support Services Specialist to join our team. As a Passenger Support Services Specialist, you will be responsible for addressing passenger-related queries and concerns in a timely and efficient manner.

Key Responsibilities:

  • Addressing passenger queries and concerns via phone, email, or in-person.
  • Resolving issues related to flight schedules, ticketing, and baggage.
  • Collaborating with other teams to resolve complex passenger issues.
  • Providing exceptional customer service to ensure high levels of passenger satisfaction.
  • Staying up-to-date with airline policies and procedures to ensure accurate information is provided to passengers.


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