Airline Operations Support Specialist

2 days ago


Mumbai, Maharashtra, India Tata Consultancy Services Full time

**Job Overview**

We are seeking a skilled professional to join our team as an Airline Operations Support Specialist. In this role, you will be responsible for providing critical support to airport check-in staff, addressing passenger issues related to boarding and seating, and resolving queries connected with ancillary services like seating, baggage, and upgrades.

As an Airline Operations Support Specialist, you will work closely with the airport booking offices to resolve reservations on our airline and interline ticket documents. You will also be responsible for logging incidents and escalating matters with Amadeus on Service Hub, ensuring timely follow-up until closure.

**Responsibilities and Duties**

  • Addressing airport network and aircraft-related DCS-Customer Management, Reservation & ticketing queries 24/7
  • Resolving or raising incidents with the system provider Amadeus and following up until closure

**Company Overview**

Tata Consultancy Services is a leading global consulting and technology firm dedicated to helping organizations navigate their digital transformation journeys. With a strong presence in various industries, we empower businesses to drive growth, improve efficiency, and deliver exceptional customer experiences.



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