Operations Coordinator

2 days ago


Anand, Gujarat, India beBeeOperations Full time ₹ 80,00,000 - ₹ 1,20,00,000
About the Role

We are seeking a highly skilled Operations Coordinator to join our team. This individual will play a pivotal role in ensuring the smooth onboarding of clients, coordinating with telecom operators, and monitoring messaging traffic to support operational efficiency and client satisfaction.

This is an excellent opportunity for someone who is detail-oriented, has strong communication skills, and can work effectively in a fast-paced environment.

Key Responsibilities:
  • Customer Onboarding: Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring seamless internal coordination for a successful customer experience.
  • Traffic Assurance: Track monthly traffic targets received from stakeholders and break them down into weekly and daily targets to ensure timely achievement.
  • Telco Coordination: Collaborate with telecom operators and connectivity partners to obtain additional capacities and resolve long-pending technical issues.
  • Reports and Analytics: Publish daily performance reports of clients for review and routing deviations, and monitor traffic to identify growth or dip trends.
Requirements:
  • Bachelor's/Master's degree in a relevant field.
  • Minimum 4+ years of experience in Business Operations or a related field.
  • Hands-on experience with CPaaS, A2P SMS, RCS with Routing.
  • Knowledge of SQL, advanced Excel, and PowerPoint presentation.
  • Excellent interpersonal, verbal, and written communication skills.
  • Possession of ITIL-V4 certification or similar business operations certifications is a plus.
About Us

We are a rapidly growing company in the telecom and CPaaS space, offering tremendous growth opportunities for professionals looking to make a meaningful impact.

We value diversity and strive to create an inclusive environment that fosters innovation and creativity.



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