Network Infrastructure Specialist

1 day ago

Delhi, Delhi, India beBeeEngineer Full time ₹ 12,00,000 - ₹ 18,00,000

We are seeking a seasoned IT professional to fill the role of Desktop & Network Support Engineer. This position involves providing technical support for desktops, networks, and hardware in a corporate environment.

The ideal candidate will have over 4 years of experience supporting desktops, networks, hardware, and enterprise tools. They should possess strong technical knowledge of Windows OS, Active Directory, Office 365, and common enterprise tools.

Key Responsibilities:
  • Provide technical support for Windows/Mac desktop and laptop systems, including installation, configuration, and troubleshooting.
  • Manage end-user issues related to hardware, OS, software, and peripherals.
  • Perform regular system maintenance and updates, including antivirus and patch management.
  • Troubleshoot and resolve LAN/WAN, Wi-Fi, DNS/DHCP, IP conflicts, and basic routing issues.
  • Monitor network performance and escalate issues when required.
  • Maintain and configure routers, switches, firewalls, and access points.
  • Handle installation, maintenance, and upgrades of IT hardware.
  • Maintain inventory of assets and track lifecycle of equipment.
  • Install, configure, and troubleshoot licensed business applications.
  • Ensure endpoint security compliance.
  • Manage user accounts, password policies, and group policies via Active Directory and Office 365.
  • Set up and maintain secure remote access.
  • Maintain logs of issues and resolutions using ticketing systems.
  • Document procedures, guides, and knowledge base articles.
  • Assist in IT audits and compliance documentation.
Required Skills & Qualifications:
  • 4+ years of experience in desktop support and basic network troubleshooting.
  • Strong hands-on knowledge of Windows OS, Active Directory, Office 365, and common enterprise tools.
  • Working knowledge of network protocols, routers, switches, and TCP/IP troubleshooting.
  • Experience with ticketing systems, ITIL processes, and SLA adherence.
  • Good understanding of cybersecurity hygiene, backup protocols, and endpoint protection.
  • Excellent problem-solving and interpersonal skills.
  • Ability to work independently and handle multiple support requests efficiently.
Preferred Certifications:
  • CompTIA A+
  • Microsoft Certified: Modern Desktop Administrator Associate
  • CCNA
  • ITIL Foundation

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