Hospitality Operations Manager

2 weeks ago


Delhi, Delhi, India HRhelpdesk Full time

Job Title: Hospitality Executive

Job Summary: We are seeking a highly skilled and experienced Hospitality Executive to join our team at HRhelpdesk. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth and professional experience for our members.

Key Responsibilities:

  • Member Assistance and Front Desk Operations: Greet and assist members as they enter the coworking space, answer inquiries about services offered, and handle checkins/checkouts.
  • Customer Service and Experience: Ensure members have a pleasant and professional experience, monitor common areas for cleanliness and comfort, and assist with specific requirements.
  • Administrative Support: Assist with membership records, billing, and payment collections, coordinate event schedules and meeting room bookings, and maintain daily logs.
  • Facility Management: Ensure the coworking space is tidy, well-organized, and fully stocked, report maintenance issues, and assist with arranging catering and services.
  • Member Relations: Build strong relationships with members, collect feedback, and share insights with the team for continuous improvement.
  • Event Assistance: Support the team in organizing and executing community-building events, ensure events run smoothly, and provide necessary resources.

Requirements:

  • Education: Minimum 10+2 (Higher Secondary) or above, graduates preferred.
  • Experience: Minimum 1 year of relevant experience in coworking spaces, hotels, or hospitality sectors.
  • Skills: Excellent communication skills in English and Hindi, proficiency in regional languages (preferably from North-East India) is a plus, strong customer service orientation, and professional attitude.

Benefits: Best in the industry.



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