Senior Hotel Operations Manager

1 week ago


Delhi, Delhi, India Eclat Hospitality Full time

Job Title: General Manager
Location: New Delhi, India
Industry: Luxury Lifestyle Hotel

Job Summary

We are seeking an experienced General Manager to lead our luxury lifestyle hotel in New Delhi. This role requires a dynamic leader who possesses a strong operational background and will ensure that guest satisfaction and operational excellence are achieved.

Key Responsibilities:

  • Oversee all aspects of hotel operations, including front office, housekeeping, food and beverage, and sales and marketing.
  • Develop and implement operational strategies to enhance guest experiences and drive revenue growth.
  • Ensure compliance with brand standards and local regulations, maintaining high levels of service and quality.
  • Manage and mentor hotel management staff, fostering a positive and productive work environment.
  • Analyze financial performance, preparing budgets, forecasts, and reports to optimize profits.
  • Lead marketing initiatives and partnerships to enhance the hotel's visibility and reputation in the luxury segment.
  • Address guest feedback promptly, implementing improvements as necessary to enhance guest satisfaction.
  • Collaborate with corporate teams to align operational practices with brand standards and trends in the luxury hospitality sector.
  • Ensure a high level of employee engagement through training, motivation, and performance management.

Qualifications:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Minimum 10 years of hotel management experience, with at least 5 years in a senior leadership role, preferably in luxury or lifestyle hotels.
  • Proven track record of managing large teams and hotel operations successfully.
  • Strong financial acumen, with experience in budget management and revenue generation.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to thrive in a fast-paced environment and make quick, informed decisions.
  • Proficient in hotel management software and Microsoft Office Suite.

We Offer:

  • Competitive salary and performance-based incentives.
  • Opportunities for professional development and career growth.
  • A dynamic and welcoming work environment.
  • Employee benefits, including health insurance and paid time off.

Application Process:

We are an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees.



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