Senior Hotel Operations Manager
1 week ago
Job Title: General Manager
Location: New Delhi, India
Industry: Luxury Lifestyle Hotel
Job Summary
We are seeking an experienced General Manager to lead our luxury lifestyle hotel in New Delhi. This role requires a dynamic leader who possesses a strong operational background and will ensure that guest satisfaction and operational excellence are achieved.
Key Responsibilities:
- Oversee all aspects of hotel operations, including front office, housekeeping, food and beverage, and sales and marketing.
- Develop and implement operational strategies to enhance guest experiences and drive revenue growth.
- Ensure compliance with brand standards and local regulations, maintaining high levels of service and quality.
- Manage and mentor hotel management staff, fostering a positive and productive work environment.
- Analyze financial performance, preparing budgets, forecasts, and reports to optimize profits.
- Lead marketing initiatives and partnerships to enhance the hotel's visibility and reputation in the luxury segment.
- Address guest feedback promptly, implementing improvements as necessary to enhance guest satisfaction.
- Collaborate with corporate teams to align operational practices with brand standards and trends in the luxury hospitality sector.
- Ensure a high level of employee engagement through training, motivation, and performance management.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum 10 years of hotel management experience, with at least 5 years in a senior leadership role, preferably in luxury or lifestyle hotels.
- Proven track record of managing large teams and hotel operations successfully.
- Strong financial acumen, with experience in budget management and revenue generation.
- Excellent communication, interpersonal, and leadership skills.
- Ability to thrive in a fast-paced environment and make quick, informed decisions.
- Proficient in hotel management software and Microsoft Office Suite.
We Offer:
- Competitive salary and performance-based incentives.
- Opportunities for professional development and career growth.
- A dynamic and welcoming work environment.
- Employee benefits, including health insurance and paid time off.
Application Process:
We are an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees.
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