Hotel Operations Manager

4 days ago


Delhi, Delhi, India Shangri-La Full time

Job Summary/Purpose:

As the Hotel Operations Manager, you will oversee the Rooms Division in accordance with Shangri-La Hotels & Resorts' objectives, performance, and quality standards.

Key Responsibilities:

  • Develop and maintain complete knowledge of operational systems in all departments within the Rooms Division.
  • Establish and maintain division organization, manning, and productivity to ensure smooth operations based on forecasted occupancy.
  • Review departmental programs to ensure development of future department heads.
  • Foster a positive and highly motivated working environment that promotes and develops teamwork.
  • Utilize and develop communication tools and channels for the dissemination of information and workflow amongst departments in the Rooms Division and other hotel divisions.
  • Regularly review collaterals, quality standards, and service standards to ensure compliance with Shangri-La's Quality Standards, Corporate ID Manual, and Book of Specifications.
  • Prepare the budget for the Rooms Division and manage expenses through planning of needs, review of purchase orders, and labor standards.
  • Maximize occupancy, ATR, and Rooms Profit by driving upsells.
  • Conduct quality checks of guest floors, public areas, and other facilities.

Requirements:

  • Degree in Hotel Management.
  • At least 10 years of management experience, with a minimum of 2 years as an Assistant Director of Rooms in a large international luxury hotel.
  • Commitment to professional values and integrity.
  • Outgoing and people-oriented, with effective human relations skills.
  • Self-starter.
  • Indian Resident preferred.


  • Delhi, Delhi, India Shangri-La Full time

    Job Summary:The ideal candidate for this role will have a strong background in hotel operations, with a focus on the Rooms Division. They will be responsible for providing exceptional guest services, while also supervising and directing a team of staff to ensure seamless operations.Key Responsibilities:Develop and implement effective operational systems to...


  • Delhi, Delhi, India AccorHotel Full time

    Job SummaryWe are seeking a highly skilled and experienced Hotel Operations Manager to join our team at AccorHotel. As a key member of our Front Office and Housekeeping leadership team, you will be responsible for ensuring the delivery of outstanding customer service while maximizing profitability.Key ResponsibilitiesManage the day-to-day operations of the...


  • Delhi, Delhi, India Shangri-La Full time

    Job Summary:The Hotel Operations Manager is responsible for overseeing the Rooms Division, ensuring seamless guest services and supervision, direction, and leadership in accordance with Shangri-La Hotels & Resorts' objectives, performance, and quality standards.Key Responsibilities:Develop and maintain a thorough understanding of operational systems across...


  • Delhi, Delhi, India Hiring Trendz Placement Services Full time

    Operational Services DirectorAt Hiring Trendz Placement Services, we are seeking an experienced Operational Services Director to oversee and manage the daily operations of our hotel. The successful candidate will be responsible for ensuring the efficient and effective operation of all hotel facilities and services, including the front desk, housekeeping,...


  • Delhi, Delhi, India AccorHotel Full time

    Job Summary:As a Duty Manager at AccorHotel, you will be responsible for ensuring seamless front office operations, providing exceptional guest service, and supervising a team of staff to achieve the highest standards.Key Responsibilities:Conduct daily briefings and ensure all pertinent information is well received by team members.Manage and supervise all...


  • Delhi, Delhi, India Hyatt Corporation Full time

    Job SummaryThe Hotel Operations Manager will assist in the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, ensuring employee, guest, and owner expectations are met.Key ResponsibilitiesAssist the Outlet Manager in managing the outlet efficiently according to the established concept...


  • Delhi, Delhi, India Hyatt Corporation Full time

    Job OverviewThe Team Leader - F&B Service is a key member of the Hotel Operations team, responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards.Key Responsibilities• Assist the Outlet Manager in ensuring the outlet is managed efficiently according to the established...


  • Delhi, Delhi, India Hyatt Corporation Full time

    Job SummaryThe Hotel Operations Manager will assist in the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, ensuring employee, guest, and owner expectations are met.Key ResponsibilitiesAssist the Outlet Manager in managing the outlet efficiently according to the established concept...


  • Delhi, Delhi, India Accor Full time

    Job Title: Hotel Operations ManagerKey Responsibilities:Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation.Supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet...


  • Delhi, Delhi, India Eclat Hospitality Full time

    Job Title: General ManagerJob Summary:We are seeking an experienced General Manager to lead our luxury lifestyle hotel in a dynamic and welcoming work environment. The ideal candidate will possess a strong operational background and a proven track record of managing large teams and hotel operations successfully.Key Responsibilities:Oversee all aspects of...


  • Delhi, Delhi, India Eclat Hospitality Full time

    Job Title: General ManagerLocation: New Delhi, IndiaIndustry: Luxury Lifestyle HotelJob SummaryWe are seeking an experienced General Manager to lead our luxury lifestyle hotel in New Delhi. This role requires a dynamic leader who possesses a strong operational background and will ensure that guest satisfaction and operational excellence are achieved.Key...


  • Delhi, Delhi, India Accor Full time

    Job DescriptionAs a Reservation Executive at Accor, you will play a crucial role in ensuring seamless guest experiences and efficient hotel operations.Key ResponsibilitiesDevelop and maintain a thorough understanding of guest preferences and requirements to provide personalized service.Collaborate with the front office team to ensure accurate room allocation...


  • Delhi, Delhi, India Shangri-La Full time

    Job Summary:The Director of Rooms is responsible for providing exceptional guest services and leading the Rooms Division in accordance with Shangri-La Hotels & Resorts' objectives, performance, and quality standards.Key Responsibilities:Develop and maintain a thorough understanding of operational systems across all Rooms Division departments.Establish and...


  • Delhi, Delhi, India Hiring Trendz Placement Services Full time

    Job Title: Operation ManagerHiring Trendz Placement Services is seeking an experienced Operation Manager to oversee the daily operations of our hotel. The ideal candidate will have a proven track record of managing hotel operations, ensuring efficient and effective service delivery, and maintaining high standards of customer satisfaction.Key...


  • Delhi, Delhi, India Accor Full time

    Job DescriptionAs a key member of the Accor team, the Reservation Executive plays a vital role in ensuring seamless guest experiences and efficient hotel operations.Key ResponsibilitiesDevelop and maintain a thorough understanding of guest history and preferences to provide personalized service.Monitor and manage hotel occupancy and room availability to...


  • Delhi, Delhi, India Naukripay Full time

    Key Responsibilities:As a Hotel HR professional at Naukripay, you will be responsible for:• Recruiting and hiring top talent for the hotel industry• Developing and implementing effective onboarding processes• Leading staff training and development initiatives• Managing employee relations and ensuring compliance with labor laws• Developing and...


  • Delhi, Delhi, India The Indian Hotels Company Limited Full time

    Job SummaryThe Indian Hotels Company Limited is seeking a seasoned Operations Manager to lead the overall management of our hotel operations. As a key member of our management team, you will be responsible for ensuring the smooth day-to-day operations of the hotel, driving sales targets, and delivering exceptional guest experiences.Key...


  • Delhi, Delhi, India Eclat Hospitality Full time

    Job Title: General ManagerJob Summary:Eclat Hospitality is seeking an experienced General Manager to lead our luxury lifestyle hotel in New Delhi. The ideal candidate will possess a strong operational background and a proven track record of managing large teams and hotel operations successfully.Key Responsibilities:Oversee all aspects of hotel operations,...


  • Delhi, Delhi, India Eclat Hospitality Full time

    Job Title: General Manager - Luxury Lifestyle HotelJob Summary:We are seeking an experienced General Manager to lead our luxury lifestyle hotel in a dynamic and welcoming environment. The ideal candidate will possess a strong operational background and be able to drive strategic vision while managing daily operations.Key Responsibilities:Oversee all aspects...


  • Delhi, Delhi, India Eclat Hospitality Full time

    Job Title: General ManagerWe are seeking an experienced General Manager to lead our luxury lifestyle hotel in New Delhi. This role requires a dynamic leader who possesses a strong operational background and will ensure that guest satisfaction and operational excellence are achieved.Key Responsibilities:Oversee all aspects of hotel operations, including front...