Hospitality Operations Manager

2 weeks ago

Delhi, Delhi, India HRhelpdesk Full time
Job Description

As a Hospitality Executive at HRhelpdesk, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our members. Your key responsibilities will include:

  • Member Assistance & Front Desk Operations:
    • Greet and assist members as they enter the coworking space.
    • Answer inquiries about the coworking space, services offered, and membership packages.
    • Handle check-ins/check-outs of members, ensuring smooth and professional service.
  • Customer Service & Experience:
    • Ensure that all members have a pleasant and professional experience during their time in the coworking space.
    • Monitor the common areas to ensure cleanliness, comfort, and a conducive work environment.
    • Assist members with any specific requirements such as meeting room bookings, additional services, and technical support.
  • Administrative Support:
    • Assist in the management of membership records, billing, and payment collections.
    • Help coordinate event schedules, meeting room bookings, and other member requests.
    • Maintain daily logs and update necessary records on the system.
  • Facility Management:
    • Ensure the coworking space is always tidy, well-organized, and fully stocked with necessary supplies (stationery, refreshments, etc.).
    • Report any maintenance issues or concerns to the relevant team.
    • Assist in arranging catering and other services for meetings or events.
  • Member Relations:
    • Build strong relationships with members and ensure their needs are met in a timely manner.
    • Collect feedback from members regarding their experience and share insights with the team for continuous improvement.
  • Event Assistance:
    • Support the team in organizing and executing community-building events, workshops, and other activities.
    • Ensure that events run smoothly and that members have all necessary resources during events.
    Requirements

To be successful in this role, you will need:

  • Education:
    • Minimum 10+2 (Higher Secondary) or above.
    • Graduates are preferred.
  • Experience:
    • Minimum 1 year of relevant experience in coworking spaces, hotels, or other hospitality sectors.
  • Skills:
    • Excellent communication skills in English and Hindi; proficiency in regional languages (preferably from North-East India) is a plus.
    • Strong customer service orientation and professional attitude.
    • Ability to handle multiple tasks efficiently in a fast-paced environment.
    • Knowledge of office management tools and basic proficiency in MS Office.
    • A positive attitude and proactive approach to customer satisfaction.

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