
Reservations Coordinator
6 hours ago
We are seeking a highly skilled reservations professional to join our team. The ideal candidate will have experience in hotel front office operations and possess excellent communication skills.
About the Role- Handle inbound and outbound client calls, inquiries on IVR/OTAs, and convert inquiries into bookings to meet revenue targets
- Create new business opportunities from existing customer accounts by sending updates, packages, and promotions
- Maintain Central Reservation System, create reservations, update customer records, and manage advance payments/balance receivable
- Develop online marketing/promotion plans
- Identify new revenue generation opportunities to achieve personal and property revenue goals
- Analyze market trends, including competitors' strengths and weaknesses, economic factors, supply and demand
- Promote travel-related services on social media groups to generate leads and engage with prospective customers
- Schedule client visits and coordinate site visits
- Manage inquiry and sales records for both online and offline sales
- Prepare daily check-in/check-out schedules and share with Operations team for site preparation
- Collect and maintain customer information database and contact details
- Monitor balance payments, extra charges, and additional services rendered, ensuring timely collection and update
- Track monthly inquiries through offline and online channels for sales analysis
- Prepare daily and weekly reports for leads and conversions
Requirements:
- Minimum 2-3 years of experience in front office/reservations department (hotels)
- Excellent communication skills, English is essential
- Good knowledge of Microsoft Office/Excel is mandatory
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