Employee Relationship Manager

6 hours ago

Gandhinagar, Gujarat, India beBeeHumanResources Full time ₹ 1,80,000 - ₹ 2,40,000

Job Opportunity:

We are seeking an experienced professional to fill a critical role within our organization. As an Employee Service Manager, you will be the primary point of contact for employees regarding payroll, HR policies, benefits, and internal queries.

This position requires a strong service-oriented mindset, excellent communication skills, and the ability to maintain confidentiality.

The ideal candidate will have a bachelor's degree in Human Resources, Business Administration, or a related field, as well as 1+ year of experience in HR, Payroll, or Employee Services. Basic knowledge of labor law and payroll practices is preferred.

Key Responsibilities:

  • Act as the first point of contact for employees regarding payroll, HR policies, benefits, and internal queries.
  • Log, track, and ensure timely resolution of employee concerns.
  • Coordinate with HR, Payroll, and Finance teams to resolve issues.
  • Provide clear communication and guidance on company policies and procedures.
  • Maintain employee records with accuracy and confidentiality.
  • Support the development of FAQs, knowledge base, and employee self-service tools.
  • Evaluate complex cases and escalate to senior HR team members when required.

Requirements:

  • Bachelor's degree in Human Resources, Business Administration, or a related field.
  • 1+ year of experience in HR, Payroll, or Employee Services.
  • Basic knowledge of labor law and payroll practices.
  • Strong communication skills (Spanish required).
  • Good organizational and problem-solving skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Proficiency with MS Office and HRIS/Payroll tools is an advantage.

Competencies:

  • Service-oriented mindset
  • Strong interpersonal skills
  • Attention to detail
  • Quick learner and adaptable
  • Team player

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