OTC Collection Specialist

1 week ago

Chennai, Tamil Nadu, India beBeeCollection Full time ₹ 8,00,000 - ₹ 14,00,000

Job Overview:

  • This role is ideal for individuals with a minimum of 2 years' experience in OTC collections and who are passionate about delivering results-driven solutions.

Key Responsibilities:

  • Collections Management:
    • Collection of complex/high profile accounts in the portfolio following a defined collection strategy and accountability of aged receivables as per defined metrics/SLAs.
  • Service Stop Implementation:
    • Implementation of service stops/remove stops according to process.
  • Review and Payments:
    • Review of UMCC and on account payments as per ICMP guidelines.
  • Debt Write-off Identification:
    • Identify potential write-offs for clearing aged debts.
  • Target Achievement:
    • Accountability for debt and cash targets achievement on a quarterly/monthly basis.
  • Dunning Process:
    • Timely and correct dunning process + handover of insolvent customers/customers unwilling to pay to legal collections.
  • Process Improvement:
    • Detection and help for process improvement opportunities for collection + system improvements.
  • Adherence to Process:
    • Ensure adherence to process and strategies that will allow best in class results in a controlled environment.

Required Skills and Qualifications:

  • A minimum of 2 years' experience within an OTC Collections team (Essential).
  • Finance background, preferably B.com and MBA (Finance) graduates.
  • Excellent communication skill (Oral and written).
  • Willingness to work night shifts.
  • Proven track record in meeting targets and SLA's.
  • PC literacy, particularly in MS Office.
  • Demonstrated customer-focused orientation.
  • Strong negotiation skills.
  • Project methodology experience.
  • Excellent analytical and problem-solving skills.

Candidates must possess strong communication and negotiation skills to effectively manage relationships with customers. They should also be able to analyze data and develop effective solutions to meet business objectives.

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