Desktop Infrastructure Specialist

6 days ago

Jamnagar, Gujarat, India beBeeDesktopSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000
Desktop Support Engineer

We are seeking a skilled Desktop Support Engineer to join our team. As a key member, you will play a vital role in maintaining the IT infrastructure of our organization.

  • Administer Microsoft Intune for endpoint management and provide support for Azure Virtual Desktop (AVD) infrastructure, including user provisioning and issue resolution.
  • Manage incident and service request management process to ensure timely resolution of user issues and requests.
  • Utilize Nexthink for proactive monitoring, troubleshooting, and incident resolution.
  • Handle grant application/drive/folder access requests and ensure proper permissions are granted according to security policies.
  • Administer user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation.
  • Facilitate consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.
  • Manage access to collaboration tools like Microsoft Teams, including adding/removing users from channels and distribution lists.
  • Monitor and respond to phishing email incidents, providing guidance and support to users as needed.

You will have the opportunity to work with a variety of technologies and tools to provide top-notch support to our users. If you are a detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Requirements:

  • Bachelor's degree in computer science, information technology, or related field.
  • Proven experience in desktop support or a similar role.
  • Strong knowledge of Microsoft Windows operating systems and Office applications.
  • Familiarity with Active Directory, Exchange, and other network administration tools.
  • Excellent troubleshooting and problem-solving skills.
  • Strong customer service and communication skills.
  • Ability to work independently and prioritize tasks effectively.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive compensation package.

About Us:

We are a forward-thinking organization dedicated to delivering exceptional services to our clients. We value innovation, teamwork, and customer satisfaction above all else.

Why You'll Love Working Here:
  • The chance to work on challenging projects that make a real impact.
  • A collaborative and inclusive work environment.
  • A comprehensive benefits package.

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