IT Infrastructure Specialist

3 days ago

Jamnagar, Gujarat, India beBeeSystemAdministrator Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Summary:The System Administrator will oversee the management and maintenance of desktops, laptops, and other end-user devices throughout the organization. This includes diagnosing and resolving a wide range of issues related to Windows and MacOS applications, as well as networking problems.Main Responsibilities:
  • Manage and maintain desktops, laptops, and other end-user devices to ensure seamless performance and efficient operation.
  • Detect and resolve technical issues related to Windows and MacOS applications, as well as network connectivity problems.
  • Troubleshoot basic network connectivity issues in LAN/WAN environments to minimize downtime and maximize productivity.
  • Solve system-related problems, including software installations and antivirus updates, to maintain a secure and stable environment.
  • Generate reports and dashboards to monitor compliance status, software inventory, hardware inventory, and other key performance indicators.
  • Coordinate and implement the installation of client- and department-specific applications and systems to meet business needs.
  • Escalate complex issues to senior team members or specialists for timely resolution.
  • Monitor the onboarding pipeline and ticket queues to ensure requests are handled according to Service Level Agreements (SLAs).
  • Conduct regular system audits and upgrades to enhance performance, mitigate risks, and ensure data security.
  • Research and identify solutions to both software and hardware issues to optimize IT resources.
  • Prioritize and manage multiple open issues simultaneously to deliver results efficiently.
  • Provide reliable, accountable, and responsive technical support to customers and stakeholders.
  • Deliver on-site support for office technology, including wireless networks, audio/video conferencing, and call center suites.
Required Skills and Qualifications:
  • Expert technical support skills with laptop hardware (Windows 10, macOS) and Android devices.
  • Experience with Freshservice and Manage Engine Desktop Central.
  • Proficient in system maintenance, including updates and patch management.
  • Strong troubleshooting skills to effectively diagnose and resolve hardware and software issues.
  • Ability to implement and manage security protocols to protect organizational data against unauthorized access and threats.
  • Knowledge of hardware maintenance to ensure continuous functionality of all IT equipment.
  • Expertise in server management to ensure reliability, security, and performance of server resources.
  • Technical problem-solving capabilities to resolve complex issues.
  • Organized and able to adapt to changing priorities.
  • Team-oriented collaborator willing to share knowledge and experience.
  • Solid communication skills to provide professional documentation.
  • Familiarity with Linux operating systems.

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