Systems Infrastructure Specialist

1 day ago

Jamnagar, Gujarat, India beBeeTechnical Full time ₹ 75,00,000 - ₹ 1,25,00,000

Job Title: Principal Systems Administrator

We are seeking a proactive and solutions-oriented IT support specialist to join our organization.

The role involves providing exceptional technical support to employees across various work environments.

The responsibilities include:

  • Providing day-to-day technical support for hardware, software, and peripherals.
  • Delivering multi-channel support via phone, email, chat, and in-person interactions.
  • Managing tickets efficiently and escalating when necessary.
  • Configuring and deploying laptops and desktops for new hires and tech refreshes.
  • Tracking and managing IT assets using FreshService.
  • Enforcing IT security policies and assisting in remediating security incidents or vulnerabilities.
  • Troubleshooting issues related to network connectivity, A/V conference tools, scanning, printing, and device access.

Required Skills and Qualifications:

  • 4+ years of experience in an IT Helpdesk or Technical Support role.
  • Associate degree (or higher) in Computer Science, Information Technology, or equivalent professional experience.
  • Strong experience supporting Windows 11, MacOS (Sequoia), and common business productivity software.
  • Familiarity with cloud applications, endpoint security, mobile/tablet support, and remote tools.
  • Able to troubleshoot and resolve technical issues for non-technical users with patience and clarity.
  • Experience using or supporting ITSM platforms such as FreshService, ServiceNow, Remedyforce or Jira.
  • Demonstrated ability to multitask, prioritize, and problem-solve in a dynamic environment.
  • Strong written and verbal communication skills in English.

Preferred Qualifications/Skills:

  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation.
  • Prior experience in STPI-bonded asset environments or working within SEZ/EOU frameworks.
  • Familiarity with client and endpoint management platforms like SCCM, Intune, or Jamf.

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