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Operations Management Executive

2 weeks ago

Hyderabad Secunderabad Telangana, India beBeeOperational Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: Operations Management Executive

About the Role:

We are seeking a seasoned executive to drive performance and operational excellence in our organization. The ideal candidate will have a proven track record of leading high-performing teams and delivering exceptional results.

This role requires a fearless attitude, a passion for innovation, and a commitment to fostering a culture of excellence.

The Operations Management Executive will be responsible for ensuring proper planning, staffing, and direction of operational functions, reviewing team performance daily, and developing and executing motivational incentives on the floor.

  • Develop and implement strategies to improve operational efficiency and effectiveness.
  • Lead cross-functional teams to achieve business objectives.
  • Analyze reports and program data to identify trends and areas for improvement.
  • Create action plans to drive continuous improvement.
  • Ensure Service Level Agreements (SLAs) are met with optimum quality and service.
Key Responsibilities:

The Operations Management Executive will be responsible for:

  • Ensuring proper planning, staffing, and direction of operational functions.
  • Reviewing team performance daily to ensure optimal production is reached.
  • Developing and executing motivational incentives on the floor.
  • Authorizing and coordinating staffing schedule changes.
  • Participating in partner calls and meetings.
Requirements:

To be successful in this role, you will need:

  • 5-7 years of management experience in the call center industry.
  • A post-secondary diploma or degree with a major in Business.
  • Client relationship management experience.
  • Experience managing budgets and analyzing statistics.
  • Experience maintaining and developing operational statistics and financial management information.
  • Excellent communication skills, both verbal and written.
  • Strong organizational and time management abilities.
  • The ability to work under tight deadlines.
  • A proactive mindset for implementing change and innovation.
  • The ability to collaborate effectively across various positions and departments.