Customer Service Lead

11 hours ago

Thāne, Maharashtra, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title:

Customer Experience Lead

Job Overview:

We are seeking a skilled Customer Experience Lead to enhance customer satisfaction and drive business growth.

Key Responsibilities:
  1. Respond promptly and professionally to customer inquiries via phone, email, and chat.
  2. Resolve customer complaints and issues efficiently while ensuring customer satisfaction.
  3. Provide accurate responses to customer queries, ensuring clear communication across multiple platforms.
  4. Collaborate with cross-functional teams to deliver exceptional customer experiences.
  5. Build and maintain strong customer relationships by understanding their needs and offering tailored solutions.
Requirements:
  • Education: Graduation in any field.
  • Experience: 1-3 years of experience in customer service or a related field.
  • Communication: Excellent verbal and written communication skills.
  • Problem-Solving: Strong problem-solving and decision-making abilities.
  • Technical Skills: Proficient in using customer service software and other relevant tools.
  • Customer Focus: Commitment to delivering exceptional customer service with a positive attitude.
Benefits:

As a Customer Experience Lead, you will have the opportunity to work with a dynamic team and contribute to the growth and success of our organization. You will receive comprehensive training and support to help you excel in your role.

Why Join Us:

We offer a competitive compensation package, including benefits such as health insurance, retirement plans, and paid time off. Our company culture values employee well-being, diversity, and inclusion, making us an attractive workplace for professionals like you.

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