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Customer Service Specialist
2 weeks ago
Job Title: Customer Service Associate (CSA)
Location: Thane, Mumbai
Salary: ₹18,000 – ₹30,000 per month (based on experience)
Shift: US Shift
Working Days: 5 Days (Saturday & Sunday Fixed Off)
Incentives: Attractive incentives + Hiring bonus for relevant industry experience
Job Description:
We are looking for enthusiastic and customer-focused Customer Service Associates to join our growing team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering exceptional service to our clients.
Key Responsibilities:
Handle outbound customer calls in a professional manner.
Lead generation campaign . NO SALES
Maintain records of customer interactions in the CRM.
Meet daily/weekly performance and quality targets.
Ensure customer satisfaction and maintain high service standards.
Requirements:
Minimum 0-6 months of experience in a BPO/Customer Service role (US process preferred).
Excellent verbal and written communication skills in English.
Ability to work in a fast-paced environment.
Basic computer skills and familiarity with CRM tools.
Willingness to work in US night shifts.
Benefits:
Attractive monthly incentives.
Hiring bonus for candidates with relevant industry experience.
Fixed weekend offs.
Positive and supportive work culture.
How to Apply:
Send your resume to
