Operational Support Associate
12 hours ago
Vision Infra Equipment Solutions is seeking an Operational Support Associate to join our team. The ideal candidate will have a strong background in operations, customer service, and account management.
The Operational Support Associate will be responsible for coordinating with internal teams to ensure timely delivery of client projects, maintaining accurate and up-to-date client records and documentation, and ensuring that standard clients are renewing their contracts.
Key Responsibilities:- Client Relationship Management:
- Assist in managing client accounts managed by a US-based Account Manager.
- Serve as a point of contact for standard clients/strategic clients, addressing their queries and concerns promptly.
- Develop and maintain strong client relationships to ensure client satisfaction and retention.
- Schedule and conduct regular customer checkpoints, rotation readiness and other governance (based on the frequency defined) to review project progress, gather feedback, and discuss any issues or additional needs.
- Gather and maintain information on assigned clients.
- Suggest company products/services that maximize client satisfaction.
- Promote products updates / Releases / Conferences and services to existing customers.
- Project Coordination:
- Coordinate with internal teams (e.g., Data, Integration, Product, Engineering, Support and Configuration) to ensure timely delivery of client projects.
- Maintain accurate and up-to-date client records and documentation for their standard clients in Monday.com.
- Ensure that the standard clients are renewing their contracts and collaborate with the Finance team in the renewal process.
- Analytics and Reporting:
- Work with support team to review ticketing trends with specific logo or domains.
- Analysis of the product utilization of the customer and provide the recommendation on which clients need more support.
- Technical Acumen:
- Collaborate with IT and development teams to assess technical feasibility and ensure alignment with client requirements.
- Organize and lead integration meetings with clients to discuss and address their IT needs and challenges.
- Coordinate with relevant stakeholders to resolve technical issues and deliver presentations on project progress, technical solutions, and implementation.
Salary: $55,000 - $75,000 per year, depending on experience and qualifications.
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