Exceptional Customer Service Role Available

2 weeks ago


Hyderabad, Telangana, India beBeeCustomerService Full time ₹ 45,00,000 - ₹ 85,00,000
Job Title:

Customer Service Representative

Job Description:

This role entails delivering exceptional customer service and resolving inquiries, primarily over the telephone, ensuring customer satisfaction is maximized.

  1. Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries.
  2. Achieve key and critical performance targets, adhering to quality standards to guarantee customer satisfaction.
  3. Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.

The ideal candidate will possess strong verbal and written communication skills, a neutral accent, and good adoption to US culture.

Required Skills and Qualifications:
  • Strong problem-solving skills with ability to resolve customer queries in the first point of contact.
  • Ability to multi-task and handle fast-paced environments.
  • Professional, courteous, friendly, and empathetic demeanor.
  • Active listening skills and effective work procedures according to client process workflows and HCL policy guidelines.
  • Good data entry & typing skills.


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