IT Service Leadership Role

2 days ago


Hyderabad, Telangana, India beBeeManager Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Are you looking for a new challenge in IT leadership?

Job Description:

As an experienced IT Service Manager, you will be responsible for leading and coordinating our Service Desk team to ensure smooth day-to-day operations. This is an exciting opportunity to drive continuous improvement in IT services by developing and implementing strategic plans.

Key Responsibilities:

  • Lead the Service Desk team to achieve exceptional service delivery.
  • Develop and implement innovative strategies to enhance user satisfaction and experience.
  • Collaborate with cross-functional departments to optimize IT services and processes.
  • Manage and resolve complex user issues and escalations.
  • Drive continuous improvement of Service Desk processes and ensure compliance with SLAs.
  • Oversee and coordinate support requests through the ticketing system.
  • Provide global support for employees with hardware and system-related issues.
  • Manage escalation processes in case of SLA breaches.
  • Work effectively in a highly international environment with global teams and stakeholders.

Requirements:

  • Degree in Computer Science or a comparable qualification.
  • Minimum 5 years of professional experience in an IT managerial role, preferably in Service Desk or IT Support.
  • Strong technical background with a solid understanding of IT systems and technologies.
  • Proven ability to analyze complex issues and recommend solutions.
  • Excellent communication and interpersonal skills for effective stakeholder and user interaction.
  • Familiarity with ITIL-based service support processes.
  • Strong leadership skills with the ability to manage, mentor, and motivate teams.
  • Proficiency in both written and spoken German and English.

About Our Ideal Candidate:

We are seeking a highly skilled and experienced IT Service Manager to lead our Service Desk team. If you have a passion for delivering exceptional customer service and driving business results, this could be the perfect opportunity for you.



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