
Unlock Exceptional Customer Experiences
1 week ago
Customer Service Representative
Frido aims to enhance daily living by providing innovative and ergonomic solutions that prioritize comfort and well-being.
Our mission is to design products that empower people to live better. We strive for innovation and customer satisfaction.
This role involves delivering exceptional customer experiences. Your focus will be on handling customer calls in Hindi and English, ensuring clear and professional communication.
You will be responsible for:
- Handling inbound and outbound customer calls with professionalism and empathy.
- Providing accurate information about products and services.
- Recording and updating customer interactions in the CRM system.
- Assisting in resolving basic queries and escalating issues when required.
- Ensuring clear communication in Hindi and English at all times.
- Supporting the team in improving customer satisfaction.
Key qualifications include:
- 0–6 months of experience in customer support (freshers are welcome).
- Excellent communication skills in Hindi and English.
- Basic computer skills with the ability to use CRM tools.
- A willingness to work in rotational shifts.
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