Unlock Your Potential as a Guest Experience Professional
13 hours ago
Unlock Your Potential as a Guest Experience Executive
Job Description:Coccolo, a heartwarming dining experience in the heart of Mohali, is not just about serving plates of pasta; it's about delivering unforgettable moments. As a Guest Experience Executive (Floor Captain), you will be responsible for crafting exceptional guest experiences that leave a lasting impression. Your mission includes being the face of Coccolo, leading the floor with warmth and finesse, championing guest satisfaction, coaching & guiding the team, and upselling with charm.
- Be the ambassador of hospitality - the first hello, the last goodbye, the person guests rave about in reviews.
- Lead the floor with poise - coordinate tables, maintain seamless service, and handle small issues before they escalate.
- Champion guest satisfaction - ensure every guest feels welcome and valued.
- Coach & guide the team - keep service staff motivated, trained, and aligned with Coccolo's fun dining spirit.
- Upsell with charisma - personalized recommendations, special occasions, and memorable experiences that exceed expectations.
We are seeking an experienced professional with 2–4 years of experience in restaurants, premium casual dining, or hospitality. You should be a natural communicator, sharp under pressure, fluent in English + Hindi/Punjabi, and eager to grow.
What Sets Us Apart:- Be part of a dynamic new restaurant concept, under HQ.71 Hospitality.
- Competitive salary + performance incentives.
- Real growth: from floor captain today to restaurant manager tomorrow.
- Work with a young, driven team that believes in exceptional service, big smiles, and big dreams.
- Staff meals (yes, our delicious treats too).
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