IT Operations and Support Professional

1 week ago

Chennai, Tamil Nadu, India beBeeProfessional Full time ₹ 60,00,000 - ₹ 1,20,00,000

Job Summary

We are seeking a highly skilled IT operations and support professional to join our team.

The successful candidate will be responsible for delivering end-user IT services and operational excellence at the site level. This includes deskside support, asset lifecycle management, procurement coordination, and ensuring compliance with IT security and control standards.

  • Deskside Support:
    • End-user asset support (Laptops, SBD, EWS, MEWS, Apple MacBooks)
    • Virtual asset support (onboarding, asset replacement)
    • VDI and RDP support
    • Queue/ticket management and root cause analysis
    • Software installation and troubleshooting
    • Client health monitoring and resolution
    • Floors IT support management
    • CBE HUB maintenance and user management
    • MS Teams groups and QR code management
    • Damage/loss management
  • Asset Management:
    • Asset tracking, gate pass, and register maintenance
    • Asset disposal and donation coordination
    • Asset performance issue resolution
    • Stockroom and accessories/spares management
    • PC and spares planning (battery, RAM, processors)
    • Asset rationalization and availability planning
  • Procurement Support:
    • Procurement coordination (Capex, Opex, Lease)
    • Supplier payment handling (Global and Local)
    • Monthly X+Y budget submissions
  • Process and Policy Compliance:
    • Adherence to IT control calendar tasks
    • Ensure security and compliance controls are in place and maintained
  • Reporting and Analysis:
    • Review and analyse stock status, incident, and request reports
    • Forecasting and planning based on operational trends

Requirements

To be considered for this role, you must have:

Education: BE / MCA / MBA (IT)

Experience: Minimum 3 years in IT operations or deskside support roles

Knowledge in the following tools/asset types:

  • ServiceNow - Incident, request, and asset management
  • Windows, Mac, Ubuntu
  • Microsoft Office Suite - Excel, Outlook, PowerPoint, Word
  • SAP Ariba - Procurement and supplier management
  • Power BI - Data visualization and reporting

Preferred Skills and Competencies:

In addition to the above requirements, we prefer candidates with:

  • Experience in multi-location IT operations and deskside support
  • Familiarity with Six Sigma or similar process improvement methodologies
  • Innovative problem-solving skills
  • Strong customer service orientation

This is an exciting opportunity to work in a dynamic and challenging environment. If you are a motivated and organized individual with a passion for IT operations and support, we encourage you to apply.

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