Claims Manager US
7 days ago
Minimum Experience: 1 year experience as Assistant Manager or Team Leader in BPO industry
Location: Infopark Kakkanad Kochi
Shift: Night Shift
Working Days: 5 days per week
Salary Range: 35,000 to 55,000 per month
Excellent English fluency both verbal and written.
Experience in shrinkage process management and attrition management
Responsibilities:- Oversee day-to-day operations to ensure all Service Level Agreement (SLA) metrics are met.
- Implement company policies across operational areas, establish team goals, and monitor performance against KPIs.
- Communicate clearly with associates and senior associates regarding client expectations and accountability.
- Coordinate and participate in the completion of production standards, recognizing high performers and managing a US client independently.
- Evolving job responsibilities in consultation with senior management.
- Screen and recruit production staff, plan training programs, manage employee issues, complete employee reviews, and implement HR policies.
- Experience in shrinkage process management and attrition management.
- Ability to thrive in a process-driven environment and enforce process discipline.
- Target-oriented mindset with a focus on delivering quality output within agreed time schedules.
- Strong people management skills to foster a positive team culture and drive performance.
- Quality and time-conscious approach to work.
- Advanced knowledge and proficiency in navigating client systems.
- Expertise in process management and familiarity with US healthcare systems.
- Performance Bonus
- Yearly Bonus
- Provident Fund
- Health Insurance
- Cab Facility
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