Assistant Manager US Claims

2 days ago


Cochin, Kerala, India ADVENXA Full time
Job Title: Assistant Manager US Claims

At ADVENXA, we are seeking an experienced Assistant Manager to lead our US Claims team. The ideal candidate will have a strong background in healthcare operations and a proven track record of managing high-performing teams.

Key Responsibilities:
  • Oversee day-to-day operations to ensure all Service Level Agreement (SLA) metrics are met.
  • Implement company policies across operational areas, establish team goals, and monitor performance against Key Performance Indicators (KPIs).
  • Communicate clearly with associates and senior associates regarding client expectations and accountability.
  • Coordinate and participate in the completion of production standards, recognizing high performers and managing a US client independently.
  • Evolving job responsibilities in consultation with senior management.
  • Screen and recruit production staff, plan training programs, manage employee issues, complete employee reviews, and implement HR policies.
Requirements:
  • Experience in shrinkage process management and attrition management.
  • Ability to thrive in a process-driven environment and enforce process discipline.
  • Target-oriented mindset with a focus on delivering quality output within agreed time schedules.
  • Strong people management skills to foster a positive team culture and drive performance.
  • Quality and time-conscious approach to work.
  • Advanced knowledge and proficiency in navigating client systems.
  • Expertise in process management and familiarity with US healthcare systems.
Benefits:
  • Performance Bonus
  • Yearly Bonus
  • Provident Fund
  • Health Insurance
  • Cab Facility

Qualification: Bachelor of Science in Nursing. Prior clinical experience as a registered nurse is usually required, with a minimum of several years of experience preferred. Strong verbal and written communication skills. Ability to convey complex medical information clearly and empathetically.



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