Senior Application Management Services Lead
18 hours ago
We are seeking a highly skilled Senior Application Management Services Lead to join our team at the Bosch Group.
The ideal candidate will have 6-8 years of experience in Application Management Processes, Governance and Policies, with a strong understanding of IT systems and regulatory compliance frameworks.
Key Responsibilities:
- Setup process metrics and KPIs for Application Management services
- Mentor and support a team of service specialists or support agents
- Track and monitor service delivery, ensuring timely responses to inquiries and issues
- Monitor and maintain service quality in team deliverables
- Act as an escalation point for complex issues and support closure
- Assess individual and team training needs and coordinate relevant training programs
- Responsible for process improvements, productivity improvements, and process automation
- Support Project Manager in team performance reviews and assessments
Required Skills:
- Knowledge of IT systems
- Experience in Application Management Processes, Governance and Policies
- Experience in end-to-end Application Management and Regulatory Compliance frameworks
- Good working knowledge of MS Office (Excel, Word, PPT) and Excel functions
- Professional oral and written communication skills
Qualifications:
- Any U.G or P.G Degree
Estimated Salary: $120,000 - $150,000 per year
Benefits:
- A competitive salary package
- A comprehensive benefits program
- Ongoing training and development opportunities
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