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Senior Telecommunications Service Management Specialist

2 months ago

Coimbatore, Tamil Nadu, India QBrainX Inc Full time
Job Summary

We are seeking a skilled Senior Telecommunications Service Management Specialist to join our innovative team at QBrainX Inc. This role involves designing, developing, and implementing ServiceNow applications and modules, specifically focusing on Telecommunications Service Management (TSM). The ideal candidate will have substantial experience in ServiceNow development, IT service management processes, and collaboration with cross-functional teams.

Key Responsibilities
  • TSM Module Development

Design, develop, and implement ServiceNow applications and modules tailored to TSM functionalities, ensuring high-quality deliverables and adherence to best practices.

Collaboration and Communication

Work closely with business analysts, stakeholders, and end-users to gather requirements, translate them into technical specifications, and provide technical support and training as necessary.

System Integration

Ensure seamless integrations with other enterprise applications and third-party tools relevant to TSM, leveraging proficiency in JavaScript, HTML, CSS, and ServiceNow APIs.

Technical Expertise

Maintain expertise in ServiceNow features, enhancements, and best practices, recommending improvements particularly in TSM, and staying updated on the latest developments.

Qualifications
  • Educational Background

Bachelor's degree in computer science, Information Technology, or a related field.

Experience and Skills

4-8 years of experience in ServiceNow development and implementation, with a strong emphasis on Telecommunications Service Management (TSM), solid understanding of IT service management processes, and proficiency in scripting languages.

Certification and Training

ServiceNow Developer Certification is a plus, along with excellent problem-solving skills, attention to detail, and strong communication and collaboration skills.

Estimated Salary Range

$80,000 - $120,000 per annum, depending on location and experience.