Financial Recovery Professional

3 days ago

Hyderabad, Telangana, India beBeeCollections Full time ₹ 90,00,000 - ₹ 1,21,50,000
Job Opportunity: Collections Specialist

We're seeking an experienced professional to join our finance team as a Collections Specialist.

The ideal candidate will have in-depth knowledge of Order to Cash processes and proficiency in SAP. As a Collections Specialist, you'll play a pivotal role in formulating and implementing impactful collections strategies, overseeing the dispute resolution process, ensuring efficient cash application support, and contributing to the Order to Cash lifecycle.

  • Develop and assess collection strategies to optimize the recovery of outstanding balances.
  • Generate and analyze AR aging reports, prioritizing customer accounts based on collections strategies.
  • Prepare and dispatch statements of accounts, collections notices, and dunning letters to customers via email.
  • Contact customers for payment through phone and email, adhering to collections strategy.
  • Escalate accounts within the customer's organization and internally as per collection strategy.
  • Take necessary actions, including legal steps, to expedite resolution.
  • Gather necessary information and prepare documents for settlement cases.
  • Approve installment and settlement plans within the scope of authority.
  • Track and follow up on customer payment promises related to settlements.
  • Escalate accounts and take necessary actions for resolution, including legal steps.
  • Prepare documentation/reports for governance meetings with Key Accounts Managers.
  • Manage bad debt write-offs, including forecasting, approval, and reconciliation.
  • Initiate refund requests for credit balances upon customer request.
  • Create refund reports, reconciling requests with payments received.
  • Review daily unidentified remittances report and assist with payment clearing.
  • Perform customer accounts reconciliation.
  • Respond to inquiries from customers or internal stakeholders regarding account reconciliations.
  • Engage resolution owners for timely dispute resolution.
  • Research and resolve disputes, including collaboration with internal and external stakeholders.
  • Provide support for escalated dispute cases and inform customers of resolution outcomes.
  • Manage customer deductions by obtaining backup documentation, reviewing documents, and assessing eligibility/validity.
  • Delivering effective training programs to enhance the skills and knowledge of team members.
  • Providing mentorship to foster professional growth and development within the team.
  • Ensuring strict adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Driving process improvement initiatives for enhanced operational efficiency.
  • Taking a proactive leadership approach, championing continuous improvement efforts within the team.

Our ideal candidate is highly organized, detail-oriented, and possesses excellent communication and analytical skills. They should be able to work effectively in a fast-paced environment and adapt quickly to changing priorities.

Join us in shaping the future of work by driving business excellence and delivering exceptional results.

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