Debt Recovery Expert

24 hours ago

Hyderabad, Telangana, India beBeeCollections Full time ₹ 35,00,000 - ₹ 65,00,000
Drive Recoveries as a Collections Professional

This role is pivotal in our mission to enhance financial literacy and credit access. We are seeking an experienced Collections Specialist to join our team.

The ideal candidate will oversee recoveries on overdue loans, focusing on Personal Loans, Business Loans, and Auto Loan portfolios. They will engage with customers, negotiate settlements, and ensure account closures while adhering to regulatory and organizational guidelines.

  • Responsibilities:
  • Contact delinquent customers via calls to follow up on overdue payments.
  • Manage loan portfolios across different DPD buckets.
  • Offer closure, settlement, or restructuring options aligned with internal policies.
  • Maintain calling discipline and track PTPs, callbacks, and payments.
  • Ensure RBI and internal compliance standards are met in customer communication and data handling.
  • Maintain a high standard of customer experience through professional communication.
  • Required Qualifications:
  • 1–3 years of experience in collections or recoveries, ideally in PL, BL, or Auto loans.
  • Prior experience in tele-calling or collections call centers is essential.
  • DRA Certification is preferred but not mandatory.
  • Strong knowledge of recovery/settlement documentation and processes.
  • Fluency in Hindi and English (knowledge of additional regional languages is beneficial).
  • Excellent negotiation, persuasion, and conflict-resolution skills.

Key Competencies:

  • Customer-first approach with strong problem-solving skills.
  • Ability to remain calm and effective under pressure.
  • Consistent performance and target-oriented mindset.
  • High level of integrity, empathy, and ownership.

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