Order Management Coordinator

2 weeks ago

Noida, Uttar Pradesh, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000

About the Job

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We are seeking a highly skilled and experienced Order Management Specialist to join our team. In this role, you will be responsible for managing orders from end-user customers, processing them into SAP, verifying pricing and availability, and coordinating with purchasing to determine lead times.

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Key Responsibilities

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  • ">
  • Enter emails or faxed sales orders from end-user customers into SAP">
  • R.retrieve orders from partner portal and process into SAP">
  • V.verify pricing against customer contract or approved discount matrix">
  • V.verify availability of product">
  • C.coordinate with Purchasing to determine lead times when supply is not available">
  • E.exercise discretion to prioritize product allocations when supply is not available">
  • P.provide inside sales support including interface with Customer Master Data Credit Purchasing Logistics and Sales">
  • A.answer customer inquiries regarding order status product availability pricing and lead times">
  • T.troubleshoot customer issues responding in timely manner">
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Requirements

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To be successful in this role, you must have a high-energy individual with ability to work under pressure in a fast-paced changing environment with a positive attitude. You must also have a customer-first mentality, strong time management skills to effectively prioritize daily tasks, demonstrated initiative to resolve complex customer issues efficiently, ability to work proactively and exercise judgment, strong attention to detail, strong interpersonal communication and customer service skills, and ability to work with others in a professional responsive and courteous manner.

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Education and Work Experience

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You must have a BS/BA degree in business and 2 years of experience with account management and customer service in a high-tech environment.

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Skills and Qualifications

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Strong system skills including Microsoft Office are required.

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