Order Fulfillment Coordinator

1 day ago

Noida, Uttar Pradesh, India beBeeOrderManagement Full time ₹ 8,00,000 - ₹ 10,00,000
Order Management Specialist Role Summary">

This is an exciting opportunity to join our team as an Order Management Specialist.

As a key member of our Global Shared Services Centre in Noida, India, you will play a crucial role in providing exceptional order fulfillment account management for our India market.

You will partner with Sales, Operations, Marketing, and Credit and Collections teams to deliver outstanding service from order acceptance to order delivery.

The position involves daily booking of customer purchase orders in SAP, managing orders through the system, and handling associated queries.

  • Process email Purchase Orders from end users through Salesforce and SAP
  • Retrieve orders from partner portal and process into SAP
  • Verify pricing against customer contract or approved discount matrix
  • Verify availability of product
  • Coordinate with Purchasing to determine lead times when supply is not available
  • Exercise discretion to prioritize product allocations when supply is not available
  • Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
  • Process customer returns and credit note requests in a timely manner
  • Answer customer inquiries regarding order status, product availability, and lead times
  • Troubleshoot customer issues, responding in a timely manner
  • Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition
  • Complete self-training modules in SAP as needed
  • Log customer complaints (CCAR's) in SAP
  • Create Salesforce cases to request additional addresses or contacts be added to SAP

Key skills and qualifications include:

  • High-energy individual with ability to work under pressure in a fast-paced environment
  • Customer-first mentality
  • Strong time management skills to effectively prioritize daily tasks
  • Demonstrated initiative to resolve complex customer issues efficiently
  • Ability to work proactively and exercise judgment
  • Strong attention to detail
  • Strong interpersonal, communication, and customer service skills
  • Ability to work with others in a professional, responsive, and courteous manner
  • Ability to work productively in a cross-functional team environment
  • Strong system skills, including Microsoft Office
  • ERP system, SAP, and Salesforce system preferred

Requirements include:

  • BS/BA degree in business
  • 4+ years of experience with account management and customer service in a high-tech environment
  • Basic accounting knowledge, understanding of international trade principles and possibilities

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