Global Order Fulfillment Specialist

3 days ago

Noida, Uttar Pradesh, India beBeeOrder Full time ₹ 9,00,000 - ₹ 12,00,000

Job Summary

We are seeking a highly skilled Order Management Specialist to join our team. As an Order Management Specialist, you will be responsible for ensuring seamless order fulfillment and customer satisfaction.

The ideal candidate will have excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment.

You will be the primary point of contact for customers, handling their inquiries and resolving any issues that may arise.

Key Responsibilities:

  • Process customer purchase orders through Salesforce and SAP
  • Retrieve orders from partner portal and process into SAP
  • Verify pricing against customer contract or approved discount matrix
  • Verify availability of product
  • Coordinate with Purchasing to determine lead times when supply is not available
  • Exercise discretion to prioritize product allocations when supply is not available
  • Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
  • Process customer returns and credit note requests in a timely manner
  • Answer customer inquiries regarding order status, product availability and lead times
  • Troubleshoot customer issues, responding in a timely manner

Requirements

To succeed as an Order Management Specialist, you will need:

  • High-energy individual with ability to work under pressure in a fast-paced, changing environment
  • Customer first mentality
  • Strong time management skills to effectively prioritize daily tasks
  • Demonstrated initiative to resolve complex customer issues efficiently
  • Ability to work proactively and exercise judgment
  • Strong attention to detail
  • Strong interpersonal, communication, and customer service skills

Benefits

This role offers a competitive salary and benefits package, including:

  • Opportunities for career growth and development
  • A collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

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