Cloud Recovery Manager
3 weeks ago
About the Role
Sungard Availability Services (Sungard AS) is looking for a dynamic and experienced Cloud Recovery Manager who will be responsible for overseeing a team of Enterprise Solutions Manager (ESM) who provide exceptional support to Premier Accounts.
Key Responsibilities
1. Manage a team of ESMs and handle escalations from customers and internal teams.
2. Build and maintain strong relationships with key stakeholders to strategically align technology and service in support of customer business goals and objectives.
3. Proactively track ESM deliverables and ensure the state of accounts remains compliant.
4. Conduct Quarterly Business Reviews with customers and other strategic client meetings.
5. Participate in Problem Management process calls and provide guidance and advice for a permanent solution.
Requirements
10+ years of experience in technical account management, customer success, or a related field.
At least 5+ years of people and team management experience.
Technology certifications preferred.
Ability to effectively lead a team of technical architects.
Proven track record of driving customer satisfaction and retention.
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