Debt Recovery Specialist
1 month ago
Unique Solutions is a leading provider of IT infrastructure solutions, with over two decades of experience in delivering high-quality, cost-effective solutions. We are a trusted partner for mission-critical infrastructure needs in Western India.
Job SummaryWe are seeking a skilled Debt Recovery Specialist to join our team. The successful candidate will be responsible for collecting outstanding payments, developing recovery strategies, and maintaining positive relationships with clients.
Key Responsibilities- Debt Collection: Contact clients to collect outstanding payments and ensure timely resolution of past-due accounts.
- Recovery Management: Develop and execute strategies for recovering delinquent accounts, including negotiating payment plans and settlements.
- Customer Communication: Engage with clients via phone, email, or letters to address overdue payments and resolve disputes in a professional and effective manner.
- CRM Management: Maintain and update the CRM with accurate records of all communications, payment statuses, and recovery efforts.
- Monitoring Accounts: Regularly review aging reports and track overdue accounts to ensure timely follow-ups.
- Documentation: Maintain accurate records of all communications and payments received, updating the company's internal systems accordingly.
- Compliance: Ensure all collections activities are conducted in compliance with company policies and applicable laws and regulations.
- Reporting: Provide regular updates to management on the status of outstanding accounts, recovery efforts, and any challenges faced.
- Collaboration: Work closely with the finance and legal teams to escalate unresolved cases or identify clients for legal action, if necessary.
- Risk Management: Identify high-risk accounts and implement strategies to minimize future delinquencies.
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field (preferred).
- 4+ years of experience in collections, credit control, or debt recovery roles.
- Strong negotiation and communication skills.
- Ability to work under pressure and manage multiple accounts simultaneously.
- Proficient in Microsoft Office and collections software.
- Knowledge of legal regulations related to debt collection and recovery.
- Attention to detail and strong organizational skills.
- Problem-solving mindset and ability to handle difficult conversations professionally.
- Analytical skills for reviewing account details and determining collection strategies.
- A customer-focused approach, balancing collections with maintaining positive relationships.
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