Debt Recovery Manager
3 days ago
Job Summary
As an Area Debt Manager-Flows-Personal Loan at IDFC FIRST Bank, you will be responsible for managing a team and coordinating operational recovery activities for an area credit portfolio in your assigned territory. This includes administration of corporate policies and procedures and ensuring that front delinquencies are minimized. You will work closely with the legal team to provide sound legal advice on how to manage delinquencies that the company faces. You will be responsible for the end-to-end collection responsibility for the collections of the area allocated, contributing to the larger organizational objectives of the bank.
Key Responsibilities
* Responsible for handling an area for collections of specific products
* Responsible for collection efficiency and cost of collections for the assigned area
* Responsible to track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters
* Responsible to review account allocations and collections targets by bucket to agencies/ in house team
* Regularly follow up with the default customers through a dedicated team
* Ensuring that the collection agencies and executives adhere to the legal guidelines provided by the law in force
* Manage productivity by fixing productivity parameters for In-house / Agencies / collection executives monitoring performance against set parameters and daily reviewing the same
* Making sure that there is adequate "Feet on Street" availability area-wise / bucket-wise / segment-wise
* Ensuring that detailed background and reference check has been done of agencies / DCTs being appointed and evaluate them constantly
* Collaborate with legal team to ensure legal action is taken on specified cases
* Building relationships with key clients to ensure timely collections are made
* Determine suitable tactics or strategies for timely collections.
Managerial & Leadership Responsibilities
* Attract and retain best-in-class talent for key roles in their reporting structure
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