Cloud Recovery Senior Manager
4 weeks ago
Job Title: Senior Manager – Cloud Recovery
Job Summary:
Sungard Availability Services (Sungard AS) is a leading provider of resilient and recoverable production environments for global enterprises. We are seeking a dynamic and experienced Senior Manager to oversee a team of Enterprise Solutions Managers (ESMs) who provide exceptional support to Premier Accounts.
Key Responsibilities:
- Manage a team of ESMs and handle escalations from customers and internal teams.
- Build and maintain strong relationships with key stakeholders to ensure customer satisfaction.
- Proactively track ESM deliverables and ensure the state of accounts remains compliant with service management policies.
- Conduct quarterly account lifecycle management audits and participate in problem management process calls.
- Establish and maintain trusted customer relationships, identify opportunities, and solicit feedback to drive service improvement and customer satisfaction.
- Provide technical and strategic direction to the team from initial solution design to steady-state.
- Manage escalations effectively and ensure continuous feedback is provided to the team.
- Responsible for maintaining a high-performing team and minimizing attrition.
- Be innovative and drive service management and business improvement.
- Drive organization mission and vision at the team level.
- Collaborate with product and engineering teams to provide customer feedback and drive product development.
- Stay up-to-date with industry trends and best practices to continuously improve the team's processes and procedures.
Requirements:
- Bachelor's degree in computer science, engineering, or a related field.
- 10+ years of experience in technical account management, customer success, or a related field, with at least 5+ years in people and team management.
- Technology certifications preferred, such as MCSE, CCIE, RHCE, VCP, CCDP, Cloud, etc.
- At least one professional certification (e.g., ITILv3, TOGAF, PRINCE2, etc.) or equivalent demonstrable skills and experience.
- Ability to effectively lead a team of technical architects collaboratively to design complex Multi-Platform Solution Architecture.
- Proven track record of driving customer satisfaction and retention in a technical environment.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills, with the ability to use data to drive decision-making.
- Experience working with enterprise-level customers preferred.
- Experience working in a fast-paced, high-growth environment.
-
Senior Manager
3 weeks ago
Pune, Maharashtra, India Sungard Availability Services Full timeJob DescriptionSungard Availability Services is a leading provider of resilient and recovery services. We are seeking a Senior Manager to oversee a team of Enterprise Solutions Managers within our Premier Accounts division.Key Responsibilities:Manage a team of ESMs to ensure exceptional support to Premier Accounts. Build and maintain strong relationships...
-
Cloud Recovery Manager
3 weeks ago
Pune, Maharashtra, India Sungard Availability Services Full timeAbout the RoleSungard Availability Services (Sungard AS) is looking for a dynamic and experienced Cloud Recovery Manager who will be responsible for overseeing a team of Enterprise Solutions Manager (ESM) who provide exceptional support to Premier Accounts.Key Responsibilities1. Manage a team of ESMs and handle escalations from customers and internal...
-
Cloud Recovery Architect
4 weeks ago
Pune, Maharashtra, India Sungard Availability Services Full timeJob SummarySungard Availability Services is seeking a highly skilled Cloud Recovery Architect to join our team. As a key member of our organization, you will be responsible for designing and implementing complex DRaaS solutions based on Zerto, AWS, and Azure technologies.Key ResponsibilitiesProvide architectural design and implementation support for DRaaS...
-
Senior Cloud Backup Specialist
2 weeks ago
Pune, Maharashtra, India Hexaware Technologies Full timeJob DescriptionWe are seeking a highly skilled Senior Cloud Backup Specialist to join our team at Hexaware Technologies.About the RoleThe successful candidate will be responsible for overseeing, managing, and optimizing data protection and disaster recovery strategies. This includes providing expert-level technical support, implementing advanced...
-
Cloud Recovery Senior Manager
4 weeks ago
Pune, Maharashtra, India Sungard Availability Services Full timeJob Purpose StatementSungard Availability Services is seeking a Senior Manager to lead a team of Enterprise Solutions Managers in providing exceptional support to Premier Accounts.Key ResponsibilitiesManage a team of ESMs and handle escalations from customers and internal teamsBuild and maintain strong relationships with key stakeholders to drive customer...
-
Senior Systems Engineer
4 weeks ago
Pune, Maharashtra, India Mindpool Technologies Full timeJob Title: Senior Systems Engineer - Backup and RecoveryAbout the Role:At Mindpool Technologies, we are seeking a highly skilled Senior Systems Engineer to join our team. As a Senior Systems Engineer, you will be responsible for establishing, managing, and maintaining the Allscripts Global Managed Services Storage and Backup infrastructure that meets agreed...
-
Senior Disaster Recovery Strategist
1 week ago
Pune, Maharashtra, India Northern Trust Corporation Full timeAbout Northern TrustNorthern Trust Corporation, a Fortune 500 financial institution, is dedicated to providing innovative financial services and guidance to the world's most successful individuals, families, and institutions.Our team is committed to ensuring the resilience and continuity of our operations in the face of unforeseen disasters. The IT...
-
Senior Cloud Engineer
4 weeks ago
Pune, Maharashtra, India F337 Deutsche India Private Limited, Pune Branch Full timeAbout the RoleWe are seeking a highly skilled Senior Cloud Engineer to join our team at F337 Deutsche India Private Limited, Pune Branch. As a key member of our development team, you will be responsible for designing, implementing, and maintaining our cloud infrastructure.Key ResponsibilitiesDesign and implement cloud infrastructure features, including...
-
Data Protection and Recovery Expert
5 days ago
Pune, Maharashtra, India Flynaut Full timeData Protection and Recovery ExpertFlynaut is seeking a seasoned professional to ensure the integrity, availability, and security of critical data through robust backup solutions and disaster recovery plans.The ideal candidate will implement automated backup solutions, develop and test recovery procedures, and maintain compliance with CMMS standards for data...
-
Backup and Recovery Systems Specialist
4 weeks ago
Pune, Maharashtra, India Excelencia iTech Consulting Pvt Ltd Full timeJob Title: Backup and Recovery Systems SpecialistJob SummaryExcelencia iTech Consulting Pvt Ltd is seeking a skilled Backup and Recovery Systems Specialist to join our team. As a key member of our IT operations team, you will be responsible for ensuring the integrity and availability of our enterprise backup and recovery systems.Design, implement, and...
-
Global Retail Recovery Analyst
3 weeks ago
Pune, Maharashtra, India PRGX Global, Inc Full timePRGX Global, Inc. is seeking a skilled Global Retail Recovery Analyst to join our team. The ideal candidate will have experience in retail audit and recovery, with a strong analytical background. This role will involve analyzing structured and unstructured retail transactions to identify opportunities for recovery. The candidate should have excellent...
-
Senior Cloud Engineer
4 weeks ago
Pune, Maharashtra, India Fulcrum Digital Full timeAbout the Role:Fulcrum Digital is a digital transformation company that excels in providing agile services. As a Senior Cloud Engineer, you will be responsible for end-end Cloud migration, including strategy development, assessment, solution design, architecture, and execution on Azure and AWS.Key Responsibilities:Develop and implement cloud migration...
-
Principal, Disaster Recovery Specialist
4 weeks ago
Pune, Maharashtra, India Northern Trust Corporation Full timeAbout Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution with a rich history dating back to 1889.We are proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service,...
-
Senior Debt Recovery Specialist
4 weeks ago
Pune, Maharashtra, India Unique Solutions Full timeAbout Our Company:At Unique Solutions, we pride ourselves on delivering high-quality, cost-effective IT infrastructure solutions. With over two decades of experience, we've established ourselves as a trusted provider of mission-critical infrastructure solutions in Western India.Job Summary:We are seeking a highly skilled Collections and Credit Control...
-
Cloud Solutions Architect
3 weeks ago
Pune, Maharashtra, India Mouser Electronics Full timeJob Title: Senior Cloud EngineerJob Description:We are seeking a skilled Senior Cloud Engineer to join our Cloud Engineering team at Mouser Electronics. As a key member of our team, you will contribute to the re-platforming and re-architecting of solutions onto the cloud, working closely with database, network, and other development...
-
Cloud Solutions Architect
4 weeks ago
Pune, Maharashtra, India Mouser Electronics Full timeJob Title: Senior Cloud EngineerWe are seeking a highly skilled Senior Cloud Engineer to join our Cloud Engineering team at Mouser Electronics. As a key member of our team, you will play a critical role in the re-platforming and re-architecting of solutions onto the cloud.Key Responsibilities:Collaborate with engineering and development teams to evaluate and...
-
Senior Cloud Infrastructure Engineer
3 weeks ago
Pune, Maharashtra, India VINZ GLOBAL (INDIA) PRIVATE LIMITED Full timeJob Title: Senior Cloud Infrastructure EngineerJob Summary: We are seeking an experienced Senior Cloud Infrastructure Engineer to join our team at VINZ GLOBAL (INDIA) PRIVATE LIMITED.Key Responsibilities:Design and implement scalable and secure cloud infrastructure on AWS.Develop and maintain infrastructure as code using Terraform.Deploy and manage...
-
Database Engineer
4 weeks ago
Pune, Maharashtra, India Sungard Availability Services Full timeJob SummarySungard Availability Services is seeking a skilled Database Engineer (SQL) to join our team. As a Disaster Recovery Specialist, you will play a critical role in ensuring the resilience and recoverability of our clients' production environments.Key ResponsibilitiesDevelop and implement database recovery strategies to minimize downtime and data...
-
Senior Software Engineer
1 month ago
Pune, Maharashtra, India Cloud Software Group Full timeAbout This Team:We're passionate about empowering people to create beautiful and powerful visualizations, and pixel-perfect reports, and transform how companies interact with data. We are a team where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big...
-
Data Recovery Specialist
2 weeks ago
Pune, Maharashtra, India Ensono Full timeAbout EnsonoAt Ensono, we help clients accelerate their digital transformation journey with our expert technology advice and managed services. As a relentless ally, we work closely with organizations to optimize their systems across any hybrid environment.We offer comprehensive strategic and managed services for mission-critical applications, including...